- FREE Europe shipping
English
How much are the shipping costs?
We always ship with no minimum order value and free shipping within Europe—regardless of the number or weight of the packages!
Please note: Shipping costs apply to sample orders. Within Germany, these are €6.90 plus 19% VAT; in all other delivery regions, €8.90 plus 19% VAT. The respective sample fee will be displayed in the shopping cart.
When will my order be delivered?
Production time varies depending on the product, quantity, and type of branding. All these processes are included in the estimated delivery date. You can find the delivery times for individual production on each product page. The stated delivery dates always refer to the dispatch date from our shipping warehouses.
How can I pay?
We offer you various secure payment options: You can conveniently pay by invoice (payment due 30 days after receipt of goods), via PayPal, or SEPA bank transfer. Payment by credit card is also possible at any time. Simply select your preferred payment method during the ordering process.
Can I also shop tax-free?
Our company is based in Germany. If you order from abroad and the delivery is made outside of Germany, you can shop tax-free with a valid VAT number. The shopping cart will initially display the German VAT rate of 19%. After successful verification of your VAT number, you will receive an order confirmation without VAT in accordance with the reverse charge procedure (§13b UStG).
Are the prices on the website including VAT?
Since our offer is exclusively aimed at commercial customers (companies, authorities, associations), all prices are net, i.e., plus 19% VAT.
How do the ordered promotional items get to me?
Once you’ve placed your order and we’ve clarified all details regarding branding and order specifications, we’ll take care of the rest. From production to branding, delivery, and follow-up—you don’t have to worry about a thing. Of course, we’ll inform you in advance of the expected delivery timeframe. We preferably ship via GLS, UPS, and DPD. The estimated shipping date refers to the day your order leaves our facility. To ensure prompt delivery, orders with multiple products may be shipped in partial deliveries. Um die sichere und unversehrte Zustellung Ihrer Bestellung zu gewährleisten, ist eine Lieferung an Postfächer ist nicht möglich.
